Refund policy

Return and Refund Policy

At Doxology Praise Mail, every item — from your monthly Praise Mail box to Praise Prints, apparel, and digital goods — is made and prepared specifically for our subscribers and customers. Because of this, all sales are final and we do not accept returns.

For apparel items, we provide detailed measurements and accurate product images for every size offered, so you can select the size that will fit you best before you order. We encourage you to review these carefully, as we're unable to accept returns or exchanges for sizing after an order is placed.

If an item arrives damaged or defective, that's a different story — we'll make it right. Please see our Report of Product Damage policy below for how to request a replacement.

A note on apparel and print orders: Many of our add-on items, including apparel, are produced individually for you once your order is placed. Orders are sent into production automatically, often within a few hours of purchase — so there is generally no window to change or cancel an order after it's placed, even if you contact us right away. We're always willing to try on your behalf if you reach out immediately after ordering, but we cannot guarantee a change or cancellation will be possible once production has begun. This is one more reason we encourage you to review sizing and product details carefully before completing your order.

If you have any questions about a product before ordering, we're glad to help. Please reach out through our Contact page.